Skills And Qualifications For Customer Service Representative. Active Listening - Giving full attention to what other people are saying, taking. Take the MyMajors Quiz and find out if it fits one of your top recommended majors!
Recruit potential customers by recommending goods or services and demonstrating how they Excellent listening skills and an empathetic voice and manner.
Customer service is often considered a "soft skill," including traits like active listening and reading both verbal Improving your customer service skills can help you move from providing good customer service to Related: Learn About Being a Customer Service Representative.
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A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our Strong phone contact handling skills and active listening. If your customer service representatives are making assumptions, you'll find yourself with customers who are increasingly agitated. For job description, more relevant skills, and resume example for creating a professional.
